Worst service provider, overrated WiFi

I paid rain on the 15th of Feb, the 1st of March they debited again. The only way to contact them was through a WhatsApp while I was already in the bank branch to query the transfer. The AI told me to ask the bank to reverse. Bank agent said they can't reverse subscriptions. The AI finally said I will be called by the agent to refund the money. Till today I am still waiting for the refund. I lost trust. They don't even have a number to call when u encounter problems with the system. This is just expensive but u get left without assistance when you need it...till today, SIM cards no longer get recharged