WORST SERVICE PROVIDER IN SOUTH AFRICA BY FAR!!!!!!!!!!!!

This is the second time I am writing about this company! I paid for my account on the 15th of January and yesterday they send me a message telling me that payment never went off. I mean there was no debit order of my account! Then today i am disconnected from the service and directed to a sight to make payment. I call the support agents and have been holding for over an hour now, having bought over R 100 worth of airtime to no avail!!!! I work from home and use this service for that purpose now I have to purchase data bundles at cellular rates!!!!! I can never get through to this company for support or solutions to my query, just constant reminders to make PAYMENT!!!!!!!!!!!!!