Worst service provider In South Africa

Rain has continuously **** saying their tower which is up the road from, has been with no power. This was from Friday 2nd September 2022. A customer agent named Sizwe called me and told that this was the case. I attempted to use my device in another area & the same response. NO INTERNET CONNECTION. Today is the 6th day without any internet. Rain refuses to answer my question about using the device in another area & why am I not receiving any coverage. I ve been to the property of the Tower & the lady there told me that the tower has not been without power. Rain does not use that tower which belongs to Vodacom. Rain has billed me for this month & I want a refund & an immediate cancelation of their pathetic services.