RM
Rea M

1 reviews | Active since Jan 2025

03 Jan 2025, 12:26

Worst Service Provider Ever!!

I've been a Rain customer for years, but today marks the end of that nightmare. Their service is beyond terrible, and I’ve been more than patient with them. Despite cancelling a Pro 101 service and being assured multiple times that I wouldn’t be billed, they’re still charging me. I’ve called nonstop to sort this out, and every time they promised someone would call to confirm my cancellation, collect the router, and stop billing me. Guess what? That never happened.

Today, I couldn’t even operate my business because of an unpaid bill they claim I owe—newsflash: I’ve already paid it! The only reason I was connected until now is because of those payments. Their incompetence is costing me time, money, and sanity. If you’re thinking about getting Rain, don’t. If you’re already stuck with them, start looking for alternatives now. Trust me, you’ll run into payment issues, network issues, or both sooner or later.

Their 2-star rating? That’s generous. Save yourself the frustration and tell your friends and family to stay far away from Rain.

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Replies (5)
Rain
Rain's reply03 Jan 2025, 13:04
Official
Hi Rea,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into your cancellation and bill incurred, and we'll be in contact soon.

Regards,
rain.
RM
Rea M's update03 Jan 2025, 13:46
Reviewer Update
I’m looking at my dashboard right now, and I’m STILL disconnected over “arrears” that make absolutely no sense. Let me make this very clear: the reason I paid R408.08 instead of the full R876.17 is because my monthly bill is R569.00, as it has always been. Your consultants reassured me repeatedly that I wouldn’t be billed for the cancelled service, yet here I am, being charged R876.17.
Why am I being overcharged for something I don’t even use?
And let’s not forget: when I joined or added the Pro 101 service, I was explicitly told I wouldn’t have to pay anything until I’d used the service fully until month-end (December 2025). So why am I now dealing with this ridiculous overbilling?
Before replying to me like I don’t know what I’m talking about, maybe take a moment to actually check your system and get your facts straight. Stop wasting my time with this nonsense. Screenshot attached.
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RM
Rea M's update03 Jan 2025, 13:52
Reviewer Update
I just noticed that HelloPeter doesn’t let me share screenshots, which is beyond frustrating. Let me make this clear: I have screenshots as proof and call recordings to back up everything I’ve said. I’m STILL disconnected, and this issue remains unresolved.
I’m expecting someone to call me immediately and email me to fix this mess.
RM
Rea M's update03 Jan 2025, 13:57
Reviewer Update
An email confirming that my arrears is R1007.08 has been sent, not an arrears of R438.08. So, stop insinuating that I don’t know what I’m talking about, as if I’m incapable of using a computer to check my outstanding amount.
Rain
Rain's reply04 Jan 2025, 11:55
Official
Hi Rea M,

We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.

Thank you.
rain.