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Siza X

1 reviews | Active since Jun 2025

01 Sept 2026, 09:00

Worst service provider

I’ve had the worst experience with this service provider for over two years

I have network issues since Friday and it hasn’t been resolved until today

I’ve logged multiple tickets and communicated with them the whole weekend and this week too

They had promised on Friday to replace the router but I am told today that there are no orders under my name

No one that calls can assist and they make you troubleshoot the very same way all the time

I am so frustrated and we are down for 5 days now

0
Replies (5)
Rain
Rain's reply01 Sept 2026, 11:53
Official
Hi Siza X,
Thank you for bringing your complaint to our attention.
We will be in touch to further assist.

Regards,rain.
SX
Siza X's update02 Sept 2026, 08:49
Reviewer Update
I received the call at 18h30 yesterday as promised and we were on the line for 40 minutes and the matter was still not resolved

I cannot even cancel my subscription because it’s greyed out on the app and I waited 20 minutes while calling and no one responded

We are on day 6 without internet and ohw!they did not forget to debit my account

I’ve been sent from pillar to post with my query without any resolution

I am just here paying for a service that is not rendered at all
SX
Siza X's update04 Sept 2026, 13:31
Reviewer Update
I am on day 8 without internet,I received a call with a promise that a retention team will contact me but I haven’t heard anything from them,a reimbur*****t call has also been logged but I e heard nothing from Rain afrer that

You are still insisting for troubleshooting for 8 days with ko resolution and I was asked for IMEI number today and no follow up call was made after that to check the router

Please reimburse and cancel my subscription as promised
SX
Siza X's update04 Sept 2026, 20:12
Reviewer Update
As discussed the network selection was already on SA 4G only and it did not resolve the problem

Please reimburse and cancel as discussed

Day 9 of no SERVICE
SX
Siza X's update08 Sept 2026, 07:22
Reviewer Update
I am so frustrated right now,going in riddles where I clearly said that I want to cancel from the 2nd and till to date no proper feedback has been given to me ,you are making me do the same procedure every day I mean EVERYDAY,just cancel and collect the router and reimburse me

I believe that should not be a back and forth process as I have not used the services that has been down for the past 10 days