JM
Juan M
1 reviews | Active since Oct 2021
11 Oct 2021, 18:50
WORST SERVICE PROVIDER
RAIN IS BY FAR THE WORST SERVICE PROVIDER!!!! AND THE SUPPORT IS EVEN WORSE,THERE IS NOT SUPPORT!!!
After they deducted 2 x monthly fee in 2 days (2 days apart 28th August 2021 & 1st September 2021) and without my authorization, it took them 3 almost 4 day before ANYONE got back to me after I submitted 3 different tickets.
And to make the situation even better the problem is still not resolved. They keep making excuses not to have to correct this or refund me. I RECOMMEND THAT EVERYONE CHANGE SERVICE PROVIDER !!! RAIN IS *****ING FROM US .
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Juan M's updateReviewer Update
11 Oct 2021, 19:37Once again I have to explain my side, because you keep on telling me that it's not a pay as you but a "post pay" service. If I understand you correctly that means that I was supposed to have wifi for a month before I had to pay anything??????
But that is not the case because I had to pay upfront BEFORE I WAS ABLE TO USE THE WIFI !!!!! And the 1 or 2 months that I struggled to make payments my service was cut off and I HAD TO PAY FIRST BEFORE I could use it again.
Perfect example will be May 2021 I couldn't make payment so my service was cut off and then on the 29th June 2021 I had to pay R2194.87 BEFORE MY WIFI WAS RESTORED!!!! MY normal fee every month for both sim cards is +- R1500pm, so that means that I had to pay what was behind and the new months fee.
SO IT IS NOT A "POST PAYMENT SERVICE " AS YOU KEEP ON SAYING!!!!!! IT IS PRE PAID SERVICE CLEARY!!!
The long and the short is that you deducted an extra amount just because I changed the date from the 25th to the 1st, AND MY WIFI WAS OFF FOR 2 DAYS BEFORE I MADE THE PAYMENT ON THE 28TH AUGUST. So when I paid on the 28th of August I was already paying for my services of September AND YOU WENT AND DEDUCTED AN EXTRA AMOUNT for September.
That is why I did not pay at the end of September for October BECAUSE YOU ALREADY HAVE MY MONEY.
If you say that the amount that was deducted on the 1st September was for the new month, you charged me A COMPLETE MONTHS FEE for only 2 days.
THAT IS CLEARLY *****ING!!!
You have all the excuses in the world to make sure you don't have to correct this.
ITS BULL****!!!!
Rain is seriously the WORST SERVICE PROVIDER EVER!!!!!!
I'M GOING TO MAKE IT MY MISSION TO MAKE SURE THAT I TAKE AWAY AS MANY CLIENTS AS I CAN!!!!
JM
Juan M's update11 Oct 2021, 19:37
Reviewer Update
Once again I have to explain my side, because you keep on telling me that it's not a pay as you but a "post pay" service. If I understand you correctly that means that I was supposed to have wifi for a month before I had to pay anything??????
But that is not the case because I had to pay upfront BEFORE I WAS ABLE TO USE THE WIFI !!!!! And the 1 or 2 months that I struggled to make payments my service was cut off and I HAD TO PAY FIRST BEFORE I could use it again.
Perfect example will be May 2021 I couldn't make payment so my service was cut off and then on the 29th June 2021 I had to pay R2194.87 BEFORE MY WIFI WAS RESTORED!!!! MY normal fee every month for both sim cards is +- R1500pm, so that means that I had to pay what was behind and the new months fee.
SO IT IS NOT A "POST PAYMENT SERVICE " AS YOU KEEP ON SAYING!!!!!! IT IS PRE PAID SERVICE CLEARY!!!
The long and the short is that you deducted an extra amount just because I changed the date from the 25th to the 1st, AND MY WIFI WAS OFF FOR 2 DAYS BEFORE I MADE THE PAYMENT ON THE 28TH AUGUST. So when I paid on the 28th of August I was already paying for my services of September AND YOU WENT AND DEDUCTED AN EXTRA AMOUNT for September.
That is why I did not pay at the end of September for October BECAUSE YOU ALREADY HAVE MY MONEY.
If you say that the amount that was deducted on the 1st September was for the new month, you charged me A COMPLETE MONTHS FEE for only 2 days.
THAT IS CLEARLY *****ING!!!
You have all the excuses in the world to make sure you don't have to correct this.
ITS BULL****!!!!
Rain is seriously the WORST SERVICE PROVIDER EVER!!!!!!
I'M GOING TO MAKE IT MY MISSION TO MAKE SURE THAT I TAKE AWAY AS MANY CLIENTS AS I CAN!!!!