Hellopeter
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1 reviews | Active since Aug 2016

04 Dec 2022, 12:24

Worst service provider

I am at witts end with Rain. It’s not even 2 weeks but I already want to cancel. How am I billed close to R700 but I sit almost half the day with no connection? I called and was told they would fix my issue and it had been escalated but nothing has happened. It’s just gotten worse. I signed up on the 25th of November but I am already frustrated. I want assistance now! Your phone just rings half the time and finishes my airtime. I am so angry with Rain. I would never advice anyone to get it. It’s range is so weak as well. I can’t move from my bedroom to kitchen with network. It literally only connects in one room, when you exit the room, network is gone? What nonsense is that? I want a refund and you can come get this stupid router and sim card. If I’m so frustrated in less than 2 weeks of using your service, what more in the future? I want this sorted out!!!

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Replies (21)
Rain
Rain's reply04 Dec 2022, 12:29
Official
Hi Refilwe.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
's update04 Dec 2022, 15:35
Reviewer Update
I did this already and was told to reset for 20 seconds and spent almost 20 mins on the phone trying to fix my problem with the agent and was then told she will escalate as I still had no internet so I really hope it’s not going to be the same story again.

It’s : 1257 South Africa Loop
Far East Bank
's update04 Dec 2022, 18:00
Reviewer Update
This is absolute nonsense cause my neighbour has the very same package and experiences none of what I am experiencing? My neighbour is the one who referred me to Rain, which on my part was the biggest mistake. So I am not taking this explanation cause it’s nonsense. How are 2 neighbours using the same service provider but your outage only effects me? Please try another excuse or take back your product cause I’m working from home and need to work tomorrow? This I must say has been the biggest mistake, I should have stayed with my previous service provider. So please give me a better explanation than this. Or swop me to a better router cause this one is just nonsense!!!
's update04 Dec 2022, 22:23
Reviewer Update
Your response is just jargon to me. What is interface? I’m not a technician. Explain properly, don’t just copy and paste standard responses!
's update04 Dec 2022, 22:29
Reviewer Update
And I just tried the above route, it’s still not working. And if your towers are down? Why does my neighbour have internet connection? Should we not be using the same tower? I mean we do live next door to each other? This is not making sense, your reasoning is not logical. I want to cancel. I’m not going to loose my job cause of connection.
's update04 Dec 2022, 22:31
Reviewer Update
I have been sitting since 2pm without internet ??? I’m just not happy. I want to cancel and end my journey with Rain as this is just an inconvenience and complete incompetence.
's update05 Dec 2022, 09:02
Reviewer Update
I hope this is not going to take a week or month.
's update05 Dec 2022, 21:52
Reviewer Update
Can you please make sure that your tech person comes tomorrow as I have had no internet since 7am and by the looks if it, I’m going to have to go work else where again tomorrow as I had to go work else where today- which was a huge inconvenience- as I am having to spend more money over and above my monthly premium. So please can this be the last time I communicate regarding this. Thank you
's update06 Dec 2022, 11:16
Reviewer Update
Your tech guy came, Andrew is his name. He was very helpful but the problem is one that you guys must fix. He advised that the problem is the 5G, my area does not have 5G towers/coverage and that’s why it’s not working. He also advised that you need to change to a 4G speed or something like that. So how do we fix this as I need to have internet for work? Leaving home every morning for internet is not going to work?

Thanks
's update06 Dec 2022, 12:19
Reviewer Update
No, that is not the problem. My neighbour uses 4G coverage, I checked with him and his router is different. So I’m not going to keep going back and forth with you and going to the office just to work whereas I am paying for internet. I’m spending money I should not be spending. I don’t care if your technicians are working on the issue. It’s not my problem. Can you kindly please refund me so I can use a service provider that actually provides a service? You can’t make your problems mine. If it was a once off issue, I could possibly understand but this is an ongoing issue. Please sort this out!!
's update06 Dec 2022, 19:40
Reviewer Update
Can a sales person please contact me tomorrow, I have been holding for a consultant for over 30 mins.
's update07 Dec 2022, 11:34
Reviewer Update
They called me and I’m even more upset. Can you please cancel and come collect.
's update07 Dec 2022, 11:58
Reviewer Update
And what happens to the amount debited on my account?
's update14 Dec 2022, 20:02
Reviewer Update
Hi. When can I expect my refund?
's update15 Dec 2022, 11:01
Reviewer Update
The device was collected on Monday already
Rain
Rain's reply16 Dec 2022, 14:34
Official
Thank you. 

Let me follow up with them and i will advise
's update17 Dec 2022, 16:59
Reviewer Update
Thank you. And how long will that take?
's update20 Dec 2022, 10:22
Reviewer Update
How long is this going to take? I need my refund
Rain
Rain's reply20 Dec 2022, 16:58
Official
Thank you. 

I have sent the details to the finance department

's update22 Dec 2022, 06:33
Reviewer Update
That is a very vague answer???? How long will it take??? Turn around time???? I don’t work for rain so I really don’t know what “processed” entails???
's update22 Dec 2022, 12:23
Reviewer Update
Thank you