RN
Robbie N
1 reviews | Active since Jul 2020
06 May 2025, 12:42
Worst service provider.
I’ve cancelled with rain 2 months ago. My account was debited twice after cancellation. I’ve asked for a refund and no feedback regarding my request. It’s a nightmare getting ahold of the customer service, I was holding on for more 15min over the phone. I need my money back.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
06 May 2025, 13:06Hi Robbie N,
Thank you for bringing this to our attention. we're sorry to hear this has been your experience.
We're looking into the billing query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention. we're sorry to hear this has been your experience.
We're looking into the billing query; we will be in touch to further assist.
Regards,
rain.
Rain's reply06 May 2025, 13:06
Official
Hi Robbie N,
Thank you for bringing this to our attention. we're sorry to hear this has been your experience.
We're looking into the billing query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention. we're sorry to hear this has been your experience.
We're looking into the billing query; we will be in touch to further assist.
Regards,
rain.
RN
Robbie N's updateReviewer Update
06 May 2025, 15:45I had canceled the services from the 28/03/25
Ticket number #***8 #***
From the first of April I was not using the rain services.
I’d switched to another service provider, cause really your services are the worst! Secondly this is a month to month service. If not paid, no services! What bull**** is this that you guys are saying. Also on the payment method, I can’t take my banking details off for some ****ing reason! I need my money period!
Ticket number #***8 #***
From the first of April I was not using the rain services.
I’d switched to another service provider, cause really your services are the worst! Secondly this is a month to month service. If not paid, no services! What bull**** is this that you guys are saying. Also on the payment method, I can’t take my banking details off for some ****ing reason! I need my money period!
RN
Robbie N's update06 May 2025, 15:45
Reviewer Update
I had canceled the services from the 28/03/25
Ticket number #***8 #***
From the first of April I was not using the rain services.
I’d switched to another service provider, cause really your services are the worst! Secondly this is a month to month service. If not paid, no services! What bull**** is this that you guys are saying. Also on the payment method, I can’t take my banking details off for some ****ing reason! I need my money period!
Ticket number #***8 #***
From the first of April I was not using the rain services.
I’d switched to another service provider, cause really your services are the worst! Secondly this is a month to month service. If not paid, no services! What bull**** is this that you guys are saying. Also on the payment method, I can’t take my banking details off for some ****ing reason! I need my money period!
RN
Robbie N's updateReviewer Update
06 May 2025, 21:45I received this SMS this evening at 21:00:
Hey, cancellation for rainOne 4G unlimited any device has been successfully scheduled for end of this month and your final payment for this SIM will be processed on your selected payment date next month. To retract cancellation, sign in to rainGO.co.za & navigate to the service you wish to cancel. Thanks, rain.
This is a month to month service! I requested my cancellation in March, yet you want to charge me for another month of not using the services. The device is off!!!!!!!!!!!!!!!!!!! Explain to me how do you charge for a service I haven’t been using? I need my refund processed!
Hey, cancellation for rainOne 4G unlimited any device has been successfully scheduled for end of this month and your final payment for this SIM will be processed on your selected payment date next month. To retract cancellation, sign in to rainGO.co.za & navigate to the service you wish to cancel. Thanks, rain.
This is a month to month service! I requested my cancellation in March, yet you want to charge me for another month of not using the services. The device is off!!!!!!!!!!!!!!!!!!! Explain to me how do you charge for a service I haven’t been using? I need my refund processed!
RN
Robbie N's update06 May 2025, 21:45
Reviewer Update
I received this SMS this evening at 21:00:
Hey, cancellation for rainOne 4G unlimited any device has been successfully scheduled for end of this month and your final payment for this SIM will be processed on your selected payment date next month. To retract cancellation, sign in to rainGO.co.za & navigate to the service you wish to cancel. Thanks, rain.
This is a month to month service! I requested my cancellation in March, yet you want to charge me for another month of not using the services. The device is off!!!!!!!!!!!!!!!!!!! Explain to me how do you charge for a service I haven’t been using? I need my refund processed!
Hey, cancellation for rainOne 4G unlimited any device has been successfully scheduled for end of this month and your final payment for this SIM will be processed on your selected payment date next month. To retract cancellation, sign in to rainGO.co.za & navigate to the service you wish to cancel. Thanks, rain.
This is a month to month service! I requested my cancellation in March, yet you want to charge me for another month of not using the services. The device is off!!!!!!!!!!!!!!!!!!! Explain to me how do you charge for a service I haven’t been using? I need my refund processed!
RN
Robbie N's updateReviewer Update
15 May 2025, 17:49Hi when can I expect my refund! This query has taken way too long for feedback. Goes to show that rain services are the worst! Would not recommend anyone use your services.
RN
Robbie N's update15 May 2025, 17:49
Reviewer Update
Hi when can I expect my refund! This query has taken way too long for feedback. Goes to show that rain services are the worst! Would not recommend anyone use your services.
RN
Robbie N's updateReviewer Update
16 May 2025, 06:37You guys been saying this nonsense since the beginning of the month. That goes to show that I will not be receiving my refund back! The only root that can help me right now is to sue Rain!!
RN
Robbie N's update16 May 2025, 06:37
Reviewer Update
You guys been saying this nonsense since the beginning of the month. That goes to show that I will not be receiving my refund back! The only root that can help me right now is to sue Rain!!
RN
Robbie N's updateReviewer Update
26 May 2025, 05:06Still no feedback from this ****ty company for my refund!!! Can you please also remove my banking details on your portal as I am unable to remove them! And if you guys debit my account I WILL SUE YOU
RN
Robbie N's update26 May 2025, 05:06
Reviewer Update
Still no feedback from this ****ty company for my refund!!! Can you please also remove my banking details on your portal as I am unable to remove them! And if you guys debit my account I WILL SUE YOU
RN
Robbie N's updateReviewer Update
27 May 2025, 18:07Is the feedback coming by train…since the beginning of the month there’s been a response coming…you guys are a joke!!!
RN
Robbie N's update27 May 2025, 18:07
Reviewer Update
Is the feedback coming by train…since the beginning of the month there’s been a response coming…you guys are a joke!!!