Worst Service provider

Connection is absolutely horrible. At a min I need to get in contact with Rain regarding connection issues once a month, and the only thing they respond with is, "the 5G tower is under maintenance" and it should fall back to the 4G connection, yet no default! Conversation as follows: Step 1: Unplug the modem. Step 2: Restart the modem. Step 3: Reset the modem with a sharp object. Step 4: Remove the Sim Card. Step 5: Place the modem close to a window. The following reasons are given for connection errors, "Maintenance on the 5G tower (Excuse for the last 3 months), Eskom is off in the area (Not always true) or the modem must be faulty. No ETA provided either, it was just said to wait. Website is also down most of the time. Trying to update my card details, but the website defaults back to the old card number...so now it's a manual payment as they cannot assist in updating the card. No assistance received at the Kiosk in Sandton either with the rudest member of the team that didn't want to assist, whatsoever!!! Kept his headphones in and told me to wait...