Worst service provider

This company leads the worst service provider and worst company service in my experience. The fact that every month I have to write a review is beyond me. How does ones services not be operational for almost 14 hours yet i am paying for uncapped services. Their call centre is the worst because all they do is apologize and you never get the assistance you require. I just want to cancel these guys as this is not what I signed up for. Have a business to run and it's almost exams for my son and we cannot do a single thing but they are the first ones to debit come month end.