Worst service provider !!

Can someone please get back to ASAP. Ive left comments on FB, called and even scanned the QR code many times but still no help. The router is constantly saying NO Connection. Quick to debit but cant provide a quality service. As soon as the debit order went through, the router stopped working. Ive restarted, moved the router and tried everything and still nothing. How many more calls do i have to make? How much longer should I wait for assistance? Customer service does not exist at Rain. Do yourself a favour and dont ever use Rain.