sS
shaun S
1 reviews | Active since May 2016
12 Dec 2025, 20:17
Worst service, Misleading, ****, stay away
The absolute Worst Service provider in Southern Africa. The level of education is now question marks. Let me tell you why 5 calls 5 different stories okay Picked up our Loop router was told 2 hours then active then next person said no no they will sort it out dropped the call then call back next person no 4 hours then we waited guess what no service so then final call spoke to the most ****y person ever and said no it's 24 hours... Okay rain so you mislead us and **** please provide me with the calls to them all I'd to share this with my network of how not to deal with customer
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
13 Dec 2025, 08:21Hi Shaun
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply13 Dec 2025, 08:21
Official
Hi Shaun
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
sS
shaun S's updateReviewer Update
13 Dec 2025, 08:48This is still not acceptable why should we trust you and your products as paying customer but yet no service ?
I just got off the phone and no line managers available as your entire team works from the Philippines.
I told them 3 times we don't have any network service nothing they keep saying I I can see you are connected to a 5G tower ?
Are you joking is that what I asked. No I need wait as they will first esculate the matter.
How fun if this matter is not resolved before 12 today. Cancel the line come fetch your device
I just got off the phone and no line managers available as your entire team works from the Philippines.
I told them 3 times we don't have any network service nothing they keep saying I I can see you are connected to a 5G tower ?
Are you joking is that what I asked. No I need wait as they will first esculate the matter.
How fun if this matter is not resolved before 12 today. Cancel the line come fetch your device
sS
shaun S's update13 Dec 2025, 08:48
Reviewer Update
This is still not acceptable why should we trust you and your products as paying customer but yet no service ?
I just got off the phone and no line managers available as your entire team works from the Philippines.
I told them 3 times we don't have any network service nothing they keep saying I I can see you are connected to a 5G tower ?
Are you joking is that what I asked. No I need wait as they will first esculate the matter.
How fun if this matter is not resolved before 12 today. Cancel the line come fetch your device
I just got off the phone and no line managers available as your entire team works from the Philippines.
I told them 3 times we don't have any network service nothing they keep saying I I can see you are connected to a 5G tower ?
Are you joking is that what I asked. No I need wait as they will first esculate the matter.
How fun if this matter is not resolved before 12 today. Cancel the line come fetch your device
sS
shaun S's updateReviewer Update
13 Dec 2025, 09:01Still no internet , it's shows connection 5G
Do I need to send you a picture read my message my SIM is displaying No connection
Do I need to send you a picture read my message my SIM is displaying No connection
sS
shaun S's update13 Dec 2025, 09:01
Reviewer Update
Still no internet , it's shows connection 5G
Do I need to send you a picture read my message my SIM is displaying No connection
Do I need to send you a picture read my message my SIM is displaying No connection