1 reviews | Active since Apr 2016
WORST SERVICE, INTERNET SWITCHED OFF BEFORE THE PLANNED DATE
I called rain service provider to make a cancellation on my membership and was told that the cancellation will be effective at Midnight and immediately after the call my network connection was disconnected. I called again and they apologized saying the disconnection should have been tomorrow or at Midnight, they will activate it for these ours and it will be cut off at Midnight. That was before 14h00 and still now there is no activation and I cannot even work.
So this means that I paid for a full month and on this last day of the month I paid for nothing because I cannot even use the internet. I have spoken to 4 different agents of RAIN and STILL NO HELP AS THEY ALL SAY DIFFERENT STORIES.
I need this to be activated now as I still need to work and I paid for the internet until the 1st of the following month.
Yes we agreed on an immediate cancellation but as from Midnight which will be the 1st July 2021. I was still using the internet today the 30th June 2021.
Yes we agreed on an immediate cancellation but as from Midnight which will be the 1st July 2021. I was still using the internet today the 30th June 2021.
Then please can it be sorted out as we still struggling to connect to the internet. This was suppose to be cancelled at Midnight. This is such an inconvenience to us we cannot work now because of this.
Then please can it be sorted out as we still struggling to connect to the internet. This was suppose to be cancelled at Midnight. This is such an inconvenience to us we cannot work now because of this.
Now this is the worst inconvenience, my rain account has been deactivated after my partner cancelled his. Now how is this possible because when I laid the complaint I gave the reference number for the complaint and that should state which account that needed to be cancelled. Now we dont have connection at all in the house. I am being told that I need to buy another sim after the debit order went through today
Now this is the worst inconvenience, my rain account has been deactivated after my partner cancelled his. Now how is this possible because when I laid the complaint I gave the reference number for the complaint and that should state which account that needed to be cancelled. Now we dont have connection at all in the house. I am being told that I need to buy another sim after the debit order went through today
Someone must please call me to get this corrected
Someone must please call me to get this corrected