1 reviews | Active since Feb 2022
WORST SERVICE IN MY ENTIRE LIFE
I would like to start my statement to say that this is the worst service I have ever received in my life from any company.
Not only does it take forever to get a hold of rain. But when you do there are 10000 stories as why they can’t help.
Me and a friend have used rain and when they increased prices after we got our devices our premiums stayed the same. Now my fiancé got a contract with them to but all of the sudden with the price increase her instalment went up?
After speaking to an agent she referred me to their term and conditions which she stated that rain has the power to increase the instalment due to inflation never have I read this in their T’s & C’s and after going to the T’s & C’s now again I stil can’t find that.
She mentioned it is under the finance section but there is no finance section in the T’s & C’s.
But this is not even the worst part I asked for a manager and she said that is fine while I was still busy talking she hung up the phone. I wasn’t even able to speak to a manager or finish my enquiry.
This company is the poorest client service I have ever come by and I would love to here who has the same service regarding the Rain company.
I will take all your words to heart and share them with mine in the public newspaper and over all social media to show what kind of service this company provides and if they want to push down this review with 5 star ratings I will come back and repost it everyday.
My number is here in additional information you can whatsapp me should you want to resolve this matter
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact soon.
Regards,
rain.
Hi Keanu,
Please kindly note that pricing is based on the plan taken and when the plan was taken. Price increases are always communicated with customers in advance.
Unfortunately, we're not able to discuss a customer's account with third party.
Regards,
rain.
I still can not understand how I am a third party when you ignore here when she tries to phone in my fiancé has been on hold every single time she phones and yet you ignore here. And still I take our rights as consumers that when we agreed on the price of R 595 when we took the plan the price is set in stone no told us about possible price increases or anything of that sort.
Hi Keanu,
Please kindly note that pricing is based on the plan taken and when the plan was taken. Price increases are always communicated with customers in advance.
Unfortunately, we're not able to discuss a customer's account with third party.
Regards,
rain.
I still can not understand how I am a third party when you ignore here when she tries to phone in my fiancé has been on hold every single time she phones and yet you ignore here. And still I take our rights as consumers that when we agreed on the price of R 595 when we took the plan the price is set in stone no told us about possible price increases or anything of that sort.