Worst service in every possible way, 100% bad

I have been away for the past two months but still continued to pay monthly premiums, am now back in JHB and My Internet has been off since 25/10/2022 till today, I have logged numerous tickets online and called zilion times with bad lines and worst customer support, the inital story was, my sim card is connected to far tower, which then the need to escalate to tech team, still waiting after a week, No service at all, no answers on the lines, no respose on the online ticket loging sys, today I requested to cancel it all together which they have the nerve to tell me I need ot pay till 15th Dec, La nyela staright pay for what exactly?I am paying nothing, your service sucks in every possible way.