Worst service i have EVER received.

I am extremely upset and furious with the lack of service I am receiving from Rain .

I have PAID R699.00 on the 29 July 2020 and have NOT YET received a router or our 5g sim card.

On monday 24 August 2020 someone came to deliver the WRONG sim card so I send it back as it was only a 4g sim card and we have orderd the 5g sim card with a router almost a month ago.. Someone phoned my partner yesterday to confirm the Cancelation? What cancelation?

I am extremely upset with the lack of educated staff that can not understand basic English to correct a mistake that Rain keeps making over and over .

Another amount is due to go off on the 29th of August for another amount of R699-00.

That is then going to be a total of R1398-00 that we will have paid and have not even received anything.

I am sick and tired of calling and the head office is closed and I have send over 5 emails including this one and NO RESPONSE back.

This is absolutely the worst I have ever, ever had to deal with as a service Provider.