WORST SERVICE FROM RAIN

I have been experiencing issues with Rain since June. I requested for a downgrade of my plan due to financial reasons. On the 01st July 2023, the amount of R759 was deducted they were supposed to deduct R559. I called to advise that this was incorrect they then submitted a credit of R180,However, they did not correct the billing amount to R559. On the 01st of this month I was billed R579, which is incorrect. I called and I was told that they would escalate. I asked to speak to a Manager, Tess contacted me and advised that they processed the bill of R759 and the credit was processed and therefore I was billed R579.00 - ***. In essence they did not submit anything I requested correctly from the start. I am still hearing that they will submit the cancellation request and someone will call me. I am still awaiting that request. This is ridiculous service especially when I the customer pays my bill every month without fail. They have the worst customer service department from the call center to their managers as they are all *********** and have no idea what they are doing. Reference numbers: *** - Manish/Abu cancellation Mpumelelo - *** nikhil - ***2 Tess manager - *** These are just the calls I recorded myself. ABSOLUTLEY DISGUSTING!!!