Worst service from Rain

I am extremely disappointed with the service I received from Rain.

My router suddenly stopped working and would not switch on. I spent a considerable amount of time trying to get through to Rain’s customer service, but my calls kept going unanswered. When I finally got through, I spoke to a consultant named Karabo, who initially seemed helpful.

I explained that I would not be at home to receive the replacement router and that I would be away for the next two weeks. Karabo informed me that I would need to provide an authorization letter, proof of address, and my ID for the person receiving the delivery on my behalf. I advised him that providing my original ID would not be possible as I would not be present. He then placed me on hold to consult with his supervisor.

When he returned to the call, he informed me that a copy of my ID would be sufficient. Based on this assurance, I submitted the required copy of my ID.

However, when the courier arrived with the replacement router, they refused to release it, stating that they required the original ID document. This directly contradicted the information provided by Rain’s consultant. To make matters worse, when I contacted Rain again, I was told that the original ID is indeed required.

The lack of communication and inconsistent information between Rain and their courier has caused unnecessary frustration and inconvenience. This issue is now affecting people in my household who rely on the internet for work and school.

Rain needs to improve its customer service and ensure that its consultants provide accurate information. Customers should not have to deal with conflicting instructions, especially when essential services are involved.

Very disappointing experience.