Worst service from rain and rude consultants

I have not been using the rain sim card for months and now eqin has decided to debited on my acc for something that I'm not using .... I been ending emails but no respond, called then numerous times and it's either they will pick up and drop the phone on my ear or they don't answer for the whole hour I will be on hold ,they will transfer from one person to another ,the last person I spoke to was Boitumelo she was rude and dropped the phone while I was talking ,bad service provider and all that I'm asking for is my refund I cane even reverse it because it is an oline purchase . I have terminated that sim then why debit.....