WORST SERVICE EXPIERENCED

Worst customer service, I had issue today that I wasn't receiving the reset password email after requesting it through the website, emails from Rain was not reaching my inbox. I had to get through 4 consultants, 3 of them made me hold for so long and didn't phone back if the line got cut. 1 admitted they couldn't help me. They said it's an issue with my emails when I have NO issues with emails, their emails was not coming through. I requested someone of IT if they could help me but they said their isn't. Their level of knowledge of understanding how websites work is minimal to none. They assume customers don't know how to reset a password and treat as such when they don't even try to assist on their side to check if there is an issue with the website. I see there is another review here with the same issue as I have and also written today.