Worst service ever, worst excuses ever and worst feedback ever

I ordered the unlimited service from Rain. The first day after the free period expired I receive an email that my account is already over R 350.00 in usage during the off-peak period. I contacted rain on Friday the 03rd of May at 16:00 and spoke to a gentleman Arnold. He informed me that I made the wrong choice in selecting the package. Rain decided that I am too stupid to select the correct package of 2 options. The 1 gig only or the unlimited package. Then the request was send to a supervisor that escalated the ticket. I kept calling with no answers or progress. I tried calling till 20:00 when they were closed and the supervisor did not have to worry anymore. Then on the 4th I made the first call at 08:00 and was told the supervisor will call me right back. After 20 min I called again and Tess was busy and will call shortly. I told them I will hold until she can call me. That was 15 min. She informed me that she broke protocol by sending an escalation directly from her computer. Again waited 30 min and called again for any updates. Could not speak to her because she was on another call busy. 30 min later called again with no luck. This continued until 11:30 when again she was busy and could not be bothered to call me back. I told Arnold that I will hold for her. 33 min later nobody bothered to get back on the phone with me so I called back again. Again Tess was busy and I said I will hold. 18 min later nobody on the phone. I called back again and I am now again on hold for 10 min. So the past 50 min Tess or any of the staff can be bothered to call me. I insisted during my conversations that they must please contact the back office by calling them. First they were not allowed. Then the back office do not have phones where they are in Braynston. The next excuse was they don't have the numbers. So nobody can call anybody in this company. I do understand that since they are *********** and probably don't know how a switchboard works. I was also informed by Hlengiwe that when I ordered the unlimited service I was suppose to activate it on my dashboard it does not happen automatically. Then I was told that 2 days before the free period expired I received an email informing me about that and that the package details were indicated on the email. Namely Package 1. Now guess what is the name of the unlimited package. Yes its also called package 1. But the customer is wrong and I was told that I made the mistake several times when I ordered the service. Because I cant read and select the correct package between 2 options available.

Again I was put on hold Khosi for 15 min Tabiso, I also spoke to him earlier this morning, he is a very helpful person. What he is seeing on the account is I ordered 25th of April. He is trying to help but only supervisors can contact the back the back office directly. This contact can only be via email. Because supervisors are not allowed to call the back office. His words they can send an email and hopefully something will come of that. He can not confirm because he does not know. Again I was informed by him that I made the mistake. Because I ordered a service that I did not activate correctly since I am not that bright. 12:55 on the 4th of May no change on my account. Still no response received. Asked when I can expect feedback his answer is: If my issue was logged yesterday it can take 24 hours since yesterday when it was logged. I asked when yesterday I logged the complaint that I know was at 16:00 when I called them the first time. On his side it indicated that it was logged 16:40 by Arnold. Now the 24 hours changed to 24 hours more or less. They are closing at 13:00 so I will have to wait till Sunday and call again for 100 times. Is Tess available, she is not on a phone call at the moment but not available to speak with me. She is updating the systems and is busy with an investigation but my complaint does not justify urgency. My complaint was logged but will not receive any special attention. Not his words. His word are the issue was escalated but still waiting for response via email because nobody can make a call.