WORST SERVICE EVER TO A LOYAL PAYING CUSTOMER

Good day *** ***

I am writing to express my extreme dissatisfaction with the service I have received from Rain. I submitted notice to terminate my service on 1 June, and since then the process of cancellation has been nothing short of a nightmare. Despite numerous conversations with your agents, including Akshar, Vuyokazi Witbooi, and the Client Team Manager, I was billed R535 in July for a service I did not use. I was assured at that time that my account was cleared and the service fully cancelled.

To my shock, at the end of this month I began receiving calls demanding R161 for a product that is not in use and should have been cancelled months ago. This is completely unacceptable and demonstrates a serious lack of professionalism.

I am now requesting urgent intervention from management to ensure: 1. This contract is immediately and permanently terminated. 2. A written confirmation is sent to me, stating that the matter is resolved in full. 3. There will be no further contact from Rain regarding any outstanding payments.

If this is not resolved without delay, I will have no choice but to pursue legal action to protect my rights as a consumer. I find it disgraceful that a loyal, fully paid customer is treated in this manner once they choose to cancel their service. This experience has been deeply disappointing, and I will not be making use of Rain’s services again, nor will I recommend your company to anyone in my family or network. I expect your written confirmation before close of business tomorrow 13 August 2025.