Hellopeter
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Dirk M

1 reviews | Active since Dec 2013

07 Feb 2022, 21:00

Worst Service Ever... Municipalities do better...

499 ****ing rand for 2.8mbps. I have bad mouthed them before and I will bad mouth them again and again and again till I get better service from these ****ers.

Whoever from Rain reads this, yes I have rebooted 499 times, I have reset 499 times and I have mpved the router 499 ****ing times!!!!!

The whole of November I had no issue, now suddenly the signal is **** or there is no signal but the 5G light is white!!!!

I phoned customer support again tonight after I was told last night that a network support agent will call me back. Wanted to speak to a manager regarding their **** service. Was on hold for 11 minutes and got told the manager is on anothet call and she will phone me back. Yeah right guess what, nobody called me back. She is most likely the ****ing lead in gossip girl, yes was most likely gossiping and not wanting to assist customers.

If my issue does not get resolved I will have no choice as to go to the consumer council of south africa and lay a complaint. I pay R6000 a year for the ****tiest service in the world, not even this **** forsaken country.

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Dirk M's update09 Feb 2022, 19:33
Reviewer Update
So ypu are telling my that I am paying you R499 for absolutely ****ing nothing on a monthly basis. So you have received R2000 for absolutely so service. You know there is poor service but you still whatch in laughter how I am struggling. I have cancelled on the app more than ten times. Everytime I speak to somebody on the phone every single person tells me about the coverage bit how is it possible that I had signal the whole of November??? I think it is time that everyone at Rain wakes up and smell the **** they are causing. The whole of Hellopeter, facebook and other social media platforms are flooded with complaints with Rain. I have to sit back and look how you take my money every month, I can not do kack **** as it os a card transaction. You can tell you manager, supervisor, floor manager, CEO or whoever that I will be taking Rain to the consumer coucil for selling me a product that they know will npt work in my area.