Worst service ever!

This is the worst service provider I’ve ever come across. We are in Soshanguve and I believe we are getting the worst service because of where we are located. We made about 4 calls today to the call center and none of the agents were helpful. Eventually we got through to someone who was patient enough to listen to us and help find a solution. What’s disappointing is that they don’t know when the fault will be resolved. There was no communication about the outage, the only way to report faults is through the call center and some of the agents are rude and condescending. So though we have paid for the service for the month, we’ve been offline for a week. We have to wait for a period not known to us or them on reconnection time. I bet the won’t refund us for the period we’ve been offline.