Worst service ever

Worst service ever. Waited since 6 September for the delivery of my Rain One Modem

When the consultant from Rain contacted me, she indicated that I can just show the courier my drivers license and proof of residence on my phone

When the courier contacted me this morning 12 September at 11:00, I told him that the address given because the courier company could not find the plot I was staying on the system.

That the place I was staying was 2 minutes from this address

He said I should send a location but was not able to, so I started walking to him although I did explain where I stayed. I also told him that I could not drive as I was shot in the collar bone and also don't have a car

As I was walking he drove past me. Opened his door and said to me "Where is the money". I was very distressed and my daughters as well as we were involved in a farm attack a month ago

He then did not want to accept my passport or drivers licence. I then told him to rather just return the modem for a refund as he did not attempt in any way to try to assist me.

I phoned the Rain call centre to log a complaint about my experience. They then didn't even try to retain me as a client. Just said they would cancel the Rain modem and give me a refund

No empathy or sympathy for what I experienced