KL
Karabo L
1 reviews | Active since Mar 2019
11 Nov 2025, 16:25
Worst service ever and non existent tech support
I haven't had internet connection on my router sinxe 4 November. I have been calling Rain everyday since then to get assistance and I'm being told the matter has been escalated to a technician who will get in touch with me soon. It has been 5 days and everyday, its the same story. No technician has contacted me. Now, I am trying to cancel the subscription because its pointless to have it if I can go for a week with no internet as someone who relies on the internet for work and have my service provide give me the run around like this. Even canceling is a mission, "someone from the retentions team will contact you soon" and they never do. All they know how to do is send an email to say they have tried calling and could not reach me, kind you, I dont have a single missed call from them! This is ridiculous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
11 Nov 2025, 18:10Hi Karabo,
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Rain's reply11 Nov 2025, 18:10
Official
Hi Karabo,
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
KL
Karabo L's updateReviewer Update
11 Nov 2025, 19:01Because the services are not working. You would see by the multiple tickets I have logged. I can barely take a teams call, share my screen or even watch an episode of anything! Is that reason enough to get your team to fix this? Does that answer satisfy you? You can go as much as checking what my daily usage is and see how much of a joke this 8GB in the last 24hrs you're referring to is. I literally just got a WhatsApp text from an hour ago from your WhatsApp bot saying youre aware of the network issues in my area so what exactly are you even asking me????
KL
Karabo L's update11 Nov 2025, 19:01
Reviewer Update
Because the services are not working. You would see by the multiple tickets I have logged. I can barely take a teams call, share my screen or even watch an episode of anything! Is that reason enough to get your team to fix this? Does that answer satisfy you? You can go as much as checking what my daily usage is and see how much of a joke this 8GB in the last 24hrs you're referring to is. I literally just got a WhatsApp text from an hour ago from your WhatsApp bot saying youre aware of the network issues in my area so what exactly are you even asking me????
KL
Karabo L's updateReviewer Update
11 Nov 2025, 19:04I have spent close to a R500 purchasing additional data just to get through a work day and you're questioning the validity of a 5 day old issue based on the little activity you got in the past 24yrs, are you kidding me!?
KL
Karabo L's update11 Nov 2025, 19:04
Reviewer Update
I have spent close to a R500 purchasing additional data just to get through a work day and you're questioning the validity of a 5 day old issue based on the little activity you got in the past 24yrs, are you kidding me!?
KL
Karabo L's updateReviewer Update
11 Nov 2025, 19:15Now I'm more ****ed off that you can respond to me because we're on hellopeter but you failed to reach out since Wednesday, last week. This just tells me you care more about your reputation than you do about me, a paying customer. At this point, youre taking money but not providing any services. And discontinue that ridiculous whatsapp bot because it is just as useless as your questions here. Or are you also a bot? I'm so annoyed. I too work a support function and I can tell you this right here is unprofessional and literal theft! Fix the issue or cancel the subscription and stop asking me silly questions about some 8GB usage in the past 24hrs. Had you done your root cause analysis properly, you would know that 8 GB in 24hrs is NOTHING when you look at my daily usage on a good day. THERE IS NO INTERNET!!! Haibo!
KL
Karabo L's update11 Nov 2025, 19:15
Reviewer Update
Now I'm more ****ed off that you can respond to me because we're on hellopeter but you failed to reach out since Wednesday, last week. This just tells me you care more about your reputation than you do about me, a paying customer. At this point, youre taking money but not providing any services. And discontinue that ridiculous whatsapp bot because it is just as useless as your questions here. Or are you also a bot? I'm so annoyed. I too work a support function and I can tell you this right here is unprofessional and literal theft! Fix the issue or cancel the subscription and stop asking me silly questions about some 8GB usage in the past 24hrs. Had you done your root cause analysis properly, you would know that 8 GB in 24hrs is NOTHING when you look at my daily usage on a good day. THERE IS NO INTERNET!!! Haibo!
KL
Karabo L's updateReviewer Update
11 Nov 2025, 19:561. This is a public platform I can't share the address.
2. The 101 router is linked to an address on my profile, I have given you all 5 of my reference numbers which will have all the information you need on the location.
3. Your message is not telling me anything about when my service will be reconnected, what steps are being taken to make sure I'm reconnected. When the power outages started and how sure are you that thats what's affecting me. And most importantly, what now? I'm disconnected because of power interruptions AND??? How does that help me as your client?
Also, there's never been any power interruptions reported in my area for the past 4 months at least so try something else.
2. The 101 router is linked to an address on my profile, I have given you all 5 of my reference numbers which will have all the information you need on the location.
3. Your message is not telling me anything about when my service will be reconnected, what steps are being taken to make sure I'm reconnected. When the power outages started and how sure are you that thats what's affecting me. And most importantly, what now? I'm disconnected because of power interruptions AND??? How does that help me as your client?
Also, there's never been any power interruptions reported in my area for the past 4 months at least so try something else.
KL
Karabo L's update11 Nov 2025, 19:56
Reviewer Update
1. This is a public platform I can't share the address.
2. The 101 router is linked to an address on my profile, I have given you all 5 of my reference numbers which will have all the information you need on the location.
3. Your message is not telling me anything about when my service will be reconnected, what steps are being taken to make sure I'm reconnected. When the power outages started and how sure are you that thats what's affecting me. And most importantly, what now? I'm disconnected because of power interruptions AND??? How does that help me as your client?
Also, there's never been any power interruptions reported in my area for the past 4 months at least so try something else.
2. The 101 router is linked to an address on my profile, I have given you all 5 of my reference numbers which will have all the information you need on the location.
3. Your message is not telling me anything about when my service will be reconnected, what steps are being taken to make sure I'm reconnected. When the power outages started and how sure are you that thats what's affecting me. And most importantly, what now? I'm disconnected because of power interruptions AND??? How does that help me as your client?
Also, there's never been any power interruptions reported in my area for the past 4 months at least so try something else.
KL
Karabo L's updateReviewer Update
12 Nov 2025, 08:15Hello, I still don' have internet connection
KL
Karabo L's update12 Nov 2025, 08:15
Reviewer Update
Hello, I still don' have internet connection
KL
Karabo L's updateReviewer Update
12 Nov 2025, 08:42The 101 router
KL
Karabo L's update12 Nov 2025, 08:42
Reviewer Update
The 101 router
KL
Karabo L's updateReviewer Update
12 Nov 2025, 10:10Hi,
I have tried this and there is still no connection. The screen on the router says no connection, contact support.
I have tried this and there is still no connection. The screen on the router says no connection, contact support.
KL
Karabo L's update12 Nov 2025, 10:10
Reviewer Update
Hi,
I have tried this and there is still no connection. The screen on the router says no connection, contact support.
I have tried this and there is still no connection. The screen on the router says no connection, contact support.
KL
Karabo L's updateReviewer Update
12 Nov 2025, 14:59Hello, do you have any feedback for me?
KL
Karabo L's update12 Nov 2025, 14:59
Reviewer Update
Hello, do you have any feedback for me?
KL
Karabo L's updateReviewer Update
12 Nov 2025, 20:27I have tried and the 5G does not connect at all. 4G has poor connectivity, signal strength is -122 dBm
KL
Karabo L's update12 Nov 2025, 20:27
Reviewer Update
I have tried and the 5G does not connect at all. 4G has poor connectivity, signal strength is -122 dBm