Worst service ever

It has been exactly 2 weeks I have been contacting rain regarding my issue of getting full signal however I cant even connect, 3 of their agents have called me and the only thing they do is refresh however even after refreshing i still can't browse, when i do a speedtest i get 0.53 sometimes less, nezt week the 1st they will be debing my account with full subscription but i had no signal for 2 weeks. So i would like rain to give me a solution because the refreshing is not working clearly there is a serious issue they are not communicating with me.

Lastly i want a full refund of R200 because since i cannot browse using their intenet i have been buying daily data for R25 daily from last week till today so im able to work since i work from home. I have been using rain for 2 years and fhjs6 is the longest i am without internet. Please connect me go higher authority not those agents in call centre because i want them to tell me how can we resolve this.

I am tired of refreshing with no solution and taking out thr battery and back. I will go to rain and every platform until my complaint is taken serious.