WORST SERVICE EVER

I HAVE HAD THE WORST EXPERIENCE WITH RAIN THE LAST 2 MONTHS.

UPGRADED TO THE NEW RAIN ONE AND GOT DUBBLE BILLED IN MAY BECAUSE OF THE PREVIOUS ROUTER ,THEY EXPLAINED THAT IT WAS BACKTRACKED AND APRIL USAGE WAS PAYED IN MAY. I ASKED THE CONSULTANT TO PLEASE TAKE IT OFF MY ACCOUNT AS I DONT USE THAT ROUTER ANYMORE(IT IS FAULTY) HE CONFIRMED THAT MY NEXT BILLING WOULD BE TH 825pm AS AGREED ON WHEN THE UPGRADE WAS DONE.

RECIEVED A BILL AGAIN NOW IN JULY WITH DOUBLE BILLED AMOUNT AND THE CONSULTANT EXPLAINED THAT IT IS BECAUSE OF THE OTHER ROUTER THAT IS STILL ON MY BILL, I EXPLAINED THAT THE PREVIOUS CONSULTANT SAID HE WOULD TAKE IT OF THE ACCOUNT . THE CONSULTANT FROM YESTERDAY SAID UNFORTUNATELY IT WAS NOT AND I NEED TO PAY. I AM VERY UPSET AS WE ALWAYS TALK TO CONSULTANTS FROM ANOTHER LANQUAGE AND FEELS LIKE THERE IS A BARRIER AND LACK OF COMMUNICATION. I HAVE BEEN WITH RAIN FOR 5 YEARS AND HAVE NEVER EXPERIENCED SUCH HORRIBLE SERVICE.