GM
Grace M
1 reviews | Active since Feb 2020
27 Oct 2021, 14:03
WORST SERVICE EVER.!!!!
I was on a call with Cebolenkosi Nkandi. Who hung up the phone on me while raising an incident for my internet that is not connecting. When I call back I'm told he is busy on the other line with a client. I don't understand how's that possible. There clear is not proper customer service. I also asked him to email me the reference no for the called on my behalf.. that too was not done... I'm very frustrated with Rain. My account is up-to-date but for the service I'm getting... It's really nonsense and you need to to teach your staff members client services I really am not happy with your internet services and how your staff without telephone etiquette. Please fix my connection.
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Replies (9)0
Replies (9)GM
Grace M's updateReviewer Update
27 Oct 2021, 14:42My internet connection was off and now keeps getting interrupted on intervals. I need to work don't have time for this.
GM
Grace M's update27 Oct 2021, 14:42
Reviewer Update
My internet connection was off and now keeps getting interrupted on intervals. I need to work don't have time for this.
GM
Grace M's updateReviewer Update
27 Oct 2021, 14:5741 Kruis street Marshaltown Unit 820 Colosseum Marshaltown Johannesburg 2001
GM
Grace M's update27 Oct 2021, 14:57
Reviewer Update
41 Kruis street Marshaltown Unit 820 Colosseum Marshaltown Johannesburg 2001
GM
Grace M's updateReviewer Update
27 Oct 2021, 15:26HOW LONG MUST I KEEP DOING THIS RIGMORAL. I DID THAT WITH 4G NOW I MUST DO IT AGAIN WITH YOUR 5G DEVICE? THIS IS LUDACRIS. IM VERY MUCH DISSAPOINTED WITH YOU RAIN!!! DO REALLY EXPECT ME TO STOP WHAT IM DOING TO DOING THAT POINTLESS EXERCISE?
GM
Grace M's update27 Oct 2021, 15:26
Reviewer Update
HOW LONG MUST I KEEP DOING THIS RIGMORAL. I DID THAT WITH 4G NOW I MUST DO IT AGAIN WITH YOUR 5G DEVICE? THIS IS LUDACRIS. IM VERY MUCH DISSAPOINTED WITH YOU RAIN!!! DO REALLY EXPECT ME TO STOP WHAT IM DOING TO DOING THAT POINTLESS EXERCISE?
GM
Grace M's updateReviewer Update
27 Oct 2021, 15:28FIND ANOTHER WAY TO FIX MY CONNECTION OR GIVE ME MY MONEY BACK AND I LEAVE YOUR NETWRORK. THIS IS TOO MUCH!!!
GM
Grace M's update27 Oct 2021, 15:28
Reviewer Update
FIND ANOTHER WAY TO FIX MY CONNECTION OR GIVE ME MY MONEY BACK AND I LEAVE YOUR NETWRORK. THIS IS TOO MUCH!!!
GM
Grace M's updateReviewer Update
27 Oct 2021, 16:03Get your manger to Call me Now. Or give me my money back. DON'T WASTE MY TIME
GM
Grace M's update27 Oct 2021, 16:03
Reviewer Update
Get your manger to Call me Now. Or give me my money back. DON'T WASTE MY TIME
GM
Grace M's updateReviewer Update
27 Oct 2021, 16:04I'm sick and tired of Your lame excuses for not connecting to internet
GM
Grace M's update27 Oct 2021, 16:04
Reviewer Update
I'm sick and tired of Your lame excuses for not connecting to internet
GM
Grace M's updateReviewer Update
28 Oct 2021, 08:30Rain Internet Service Provider's reply:
27 Oct 2021, 16:57
Please note that you will receive a call from one of our network technician.
also i am requesting for a field agent to come over and investigate what might be the issue.
Rain you still not contacted me. It's clear to that you no empathy or customer service. I want my Money back or you get a sometime to call me and come fix your mess.
27 Oct 2021, 16:57
Please note that you will receive a call from one of our network technician.
also i am requesting for a field agent to come over and investigate what might be the issue.
Rain you still not contacted me. It's clear to that you no empathy or customer service. I want my Money back or you get a sometime to call me and come fix your mess.
GM
Grace M's update28 Oct 2021, 08:30
Reviewer Update
Rain Internet Service Provider's reply:
27 Oct 2021, 16:57
Please note that you will receive a call from one of our network technician.
also i am requesting for a field agent to come over and investigate what might be the issue.
Rain you still not contacted me. It's clear to that you no empathy or customer service. I want my Money back or you get a sometime to call me and come fix your mess.
27 Oct 2021, 16:57
Please note that you will receive a call from one of our network technician.
also i am requesting for a field agent to come over and investigate what might be the issue.
Rain you still not contacted me. It's clear to that you no empathy or customer service. I want my Money back or you get a sometime to call me and come fix your mess.
GM
Grace M's updateReviewer Update
28 Oct 2021, 11:09I am still waiting for call and for someone to come. As speak right now I'm without connection. What's happening?
GM
Grace M's update28 Oct 2021, 11:09
Reviewer Update
I am still waiting for call and for someone to come. As speak right now I'm without connection. What's happening?
GM
Grace M's updateReviewer Update
28 Oct 2021, 20:35After I canceled your service. Yes only then did they call me otherwise they would not have.
GM
Grace M's update28 Oct 2021, 20:35
Reviewer Update
After I canceled your service. Yes only then did they call me otherwise they would not have.