MF
Marlize F

1 reviews | Active since Sept 2012

10 May 2022, 13:34

Worst service ever!

Worst company service ever!

Not even worth a one star rating!

Got my device 29 April 2022, plugged in and it was connecting to the wrong tower. Try to call the support, you hold on forever just for them to tell you they will escalate the problem.

After waiting 2 days with no feedback, I cancelled the system on the 1 May. They still have not come and collect the router or give me a full refund as i cancelled within 7 days.

I had phone them 3 times now… well tried way more than that, but you hold on with no answer, just wasting my minutes! Every time they say it will be cancelled today and they will collect, but still nothing.

Very very disappointed with their services and i will never recommend them to anyone!

0
Replies (4)
Rain
Rain's reply10 May 2022, 13:40
Official
Hi Marlize 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
MF
Marlize F's update20 May 2022, 11:09
Reviewer Update
I want to say thank you to Nteseng from Rain who assisted me to resolve my cancellation and refund queries.

Your fast and efficient service is much appreciated.
Rain
Rain's reply20 May 2022, 16:23
Official
Marlize stop, you're making me blush 😊 So glad I could have been of assistance.
MF
Marlize F's update01 Jun 2022, 12:00
Reviewer Update
Why did Rain debit my bank account???

Who gave you the right to just take money out my account after I have cancelled and been refunded???