Hellopeter
Share Your Experience
gS
gift S

1 reviews | Active since Aug 2021

29 Nov 2023, 15:03

Worst service ever

I requested the cancellation of the product with you guys, and you didn't process it or even send me an acknowledgement email. This dates back to September 2023. You have made multiple attempts to debit me every month. You guys are bad at service. I called your customer service and spoke to Phumla, who offers the worst service you can ever get. I need this product cancelled.

0
Replies (5)
Rain
Rain's reply29 Nov 2023, 15:32
Official
Hi Gift Simango,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain.
gS
gift S's update29 Nov 2023, 16:38
Reviewer Update
Good day

Please note that your app gave an option to cancel the product with you. There was no reference number provided.

Phumla was able to pick up that I logged this cancellation.

Regards
gS
gift S's update30 Nov 2023, 10:10
Reviewer Update
Hi

That's another poor service element from you guys, I didn't send you an email.

Read my coms.... I logged this on your app.....
gS
gift S's update30 Nov 2023, 15:27
Reviewer Update
Your response is useless to me... what you should be doing is processing my cancellation as a solution you should have suggested unlike telling me that you cannot help me.

It is clear that your company's culture structure is not customer driven to solve customers complaints because you even failing to offer solutions....

Process my cancellation request and give me constructive feedback and stop wasting my time.
gS
gift S's update04 Dec 2023, 16:10
Reviewer Update
gift S’s reply
30 Nov 2023 at 15:27
Your response is useless to me... what you should be doing is processing my cancellation as a solution you should have suggested unlike telling me that you cannot help me.

It is clear that your company's culture structure is not customer driven to solve customers complaints because you even failing to offer solutions....

Process my cancellation request and give me constructive feedback and stop wasting my time.

(Rain’s reply
02 Dec 2023 at 15:26
HI

We are Sorry that the outcome is not to your liking

if you have any further questions please don't hesitate to ask

Thank you
Rain)

What response is this??????

PLEASE ADDRESS MY REQUEST!!!!