FH
Funzani H
1 reviews | Active since Oct 2022
05 Oct 2022, 12:38
WORST SERVICE EVER!
If I could give this 0 stars I would, this is not even worth 1 star. Their online support page is not helpful at all, and no e-mail address available to try and make contact. I called the Rain customer service countless times, all they can tell you is they will escalate the matter. Their terms say they charge as per "usage". My router was disconnected on the month of August and September and I was billed for those months. I have been asking for cancellation with no aid what so ever! Their billing department turnaround respond time is said to be 2-48hours, but as from the 26th August no one is getting back to me!!!!!!! I was told that the is no record on the tickets I made from one of their customer service agents Andile. All rain cares about is debiting on peoples accounts, without checking if any usage is made or if their network is strong. Do not choose rain! All you will get is the worst service from all their departments. All their agents are useless!!!!!!!!!!!!!!!
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
05 Oct 2022, 12:41Hi Funzani.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply05 Oct 2022, 12:41
Official
Hi Funzani.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
FH
Funzani H's updateReviewer Update
05 Oct 2022, 13:16I asked for cancelation as from 26th August and I was advised by your consultants that I must wait for the billing department to get back to me. Which active service are you talking about, my account was not active nor in use. How do you then explain your past responses to me which told me about service! You shyed away from responding to me and made your responses private without having any help whatsoever. Your agents told me it will be canceled, why is it still not canceled! How do you debit someone's account when you can even see that your router is not in use! That is day light *******!
FH
Funzani H's update05 Oct 2022, 13:16
Reviewer Update
I asked for cancelation as from 26th August and I was advised by your consultants that I must wait for the billing department to get back to me. Which active service are you talking about, my account was not active nor in use. How do you then explain your past responses to me which told me about service! You shyed away from responding to me and made your responses private without having any help whatsoever. Your agents told me it will be canceled, why is it still not canceled! How do you debit someone's account when you can even see that your router is not in use! That is day light *******!
FH
Funzani H's updateReviewer Update
05 Oct 2022, 13:35image.png 17.53 KB
FH
Funzani H's update05 Oct 2022, 13:35
Reviewer Update
image.png 17.53 KB
FH
Funzani H's updateReviewer Update
05 Oct 2022, 13:35image.png 20.34 KB
FH
Funzani H's update05 Oct 2022, 13:35
Reviewer Update
image.png 20.34 KB
FH
Funzani H's updateReviewer Update
05 Oct 2022, 13:40Both of this information says you bill for data usage/ used services. The service was inactive for the month of August and September. I was advised by your consultants to wait for the billing department. If a cancelation was made as requested then a debit wouldn't have been done on the 01st October. Do you have any idea how frustrating it is, for money to be taken from your account for something you did not use. My rain app was active status was grey from August, and no cancelation could have been done on the app.
FH
Funzani H's update05 Oct 2022, 13:40
Reviewer Update
Both of this information says you bill for data usage/ used services. The service was inactive for the month of August and September. I was advised by your consultants to wait for the billing department. If a cancelation was made as requested then a debit wouldn't have been done on the 01st October. Do you have any idea how frustrating it is, for money to be taken from your account for something you did not use. My rain app was active status was grey from August, and no cancelation could have been done on the app.
FH
Funzani H's updateReviewer Update
05 Oct 2022, 13:42Its even shocking how you could respond here, but not to any of the tickets I've logged.
FH
Funzani H's update05 Oct 2022, 13:42
Reviewer Update
Its even shocking how you could respond here, but not to any of the tickets I've logged.
FH
Funzani H's updateReviewer Update
05 Oct 2022, 15:36I have forwarded all of the sent and logged tickets emails I count find to the above provided email address. Forwarded emails are from ***. I was informed by Andile that some of the calls I made where not logged by your agents, all calls where made from my mobile number ***
FH
Funzani H's update05 Oct 2022, 15:36
Reviewer Update
I have forwarded all of the sent and logged tickets emails I count find to the above provided email address. Forwarded emails are from ***. I was informed by Andile that some of the calls I made where not logged by your agents, all calls where made from my mobile number ***
FH
Funzani H's updateReviewer Update
05 Oct 2022, 17:24So will the refund be processed after collection?
FH
Funzani H's update05 Oct 2022, 17:24
Reviewer Update
So will the refund be processed after collection?
FH
Funzani H's updateReviewer Update
05 Oct 2022, 17:27When will they come to collect?
FH
Funzani H's update05 Oct 2022, 17:27
Reviewer Update
When will they come to collect?
FH
Funzani H's updateReviewer Update
06 Oct 2022, 10:07The router was collected.
FH
Funzani H's update06 Oct 2022, 10:07
Reviewer Update
The router was collected.
FH
Funzani H's updateReviewer Update
06 Oct 2022, 14:01Thank you for bringing that to my attention.
I appreciate your assistance.
I appreciate your assistance.
FH
Funzani H's update06 Oct 2022, 14:01
Reviewer Update
Thank you for bringing that to my attention.
I appreciate your assistance.
I appreciate your assistance.