Worst Service Ever

I am writing to formally lodge a complaint against Rain, my network service provider, regarding their repeated lack of assistance and unresponsiveness.

Despite multiple attempts to cancel my Rain service, I have not received the support promised. I have spoken to several consultants, none of whom provided a resolution. One consultant even advised that they would contact me with the required links for cancellation and the payment of a R50 cancellation fee, but to date, I have not received any communication or links.

For reference, the relevant support tickets are #***7 and #***1. I kindly request that you check the logs on these tickets. Additionally, numerous tickets were logged prior to my cancellation requests, alerting Rain regarding their inconsistent network connection. During this period, I continued to pay for services that were unreliable or unusable, and Rain accepted my payments without providing adequate service.

This ongoing behavior constitutes daylight ******* and could be seen as *****ulent, as consumers are being charged for services that are not rendered.

I am now being billed for services I have not used for the past six months, and I request your assistance in resolving this matter, ensuring that I am not held liable for charges for which no service was provided, and that my cancellation request is processed immediately.