1 reviews | Active since Aug 2022
Worst service ever
What a terrible experience it has been and as soon as you think the problem has been solved there is a new one. Ordered a secondary device and Sim on the 1st of Aug. Delivery promised within 5 working days... Order only shows up on the 15th Aug. Insert everything and a few days later still nothing. Rain calls and says its the sim card. Switch sim cards between devices and noted no issue on sim, but router is faulty. Make rain aware... Twice after this they try to deliver a new sim and I have to send them away. Yesterday they finally deliver a new router. Plug in and finally this works and there is internet... Today service suspended... Now how do you suspend service on what should be free for the 1st month 1 day after it finally arrives? Sadly no way to contact them directly. Worst service ever. Will rather look at moving everything to Fibre. Do not waste your time on this company
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
I have moved my payment date to the 1st of every month due to change in employment and payday. However this has been ignored. Would happily pay a pro rata for the additional 5days before the debit, but this is not an option...
Why is the new service disconnected when this is still supposed to be free for a month?
You want me to fund invoices, which i am happy to do, but if there is no service from your side, then how do you expect anything to be resolved?
I have moved my payment date to the 1st of every month due to change in employment and payday. However this has been ignored. Would happily pay a pro rata for the additional 5days before the debit, but this is not an option...
Why is the new service disconnected when this is still supposed to be free for a month?
You want me to fund invoices, which i am happy to do, but if there is no service from your side, then how do you expect anything to be resolved?