1 reviews | Active since Mar 2023
Worst service ever!!!
Dear Customer Service Team,
I am writing to formally address an issue regarding the cancellation of my company's Rain internet account and the subsequent billing that has occurred.
In 2023, I opened a Rain account for my employer, and two months ago, I established a personal account for home use. Last month, my boss requested that I cancel the business account. Following the proper procedure, I submitted a cancellation request and was assured by your representative that the router would be collected mid-month and that I would not incur any additional charges.
Unfortunately, I have since noticed that the cancellation has not been processed as promised. Both the payment for the next billing cycle and the router collection remains unresolved. This situation has caused significant inconvenience, as I am now unable to make payments on my personal Rain account due to this unexpected charge.
I must insist that this matter be rectified promptly. Thank you for your attention to this issue. I look forward to your prompt response.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
This is the worst service I have ever had
This is the worst service I have ever had
rain is one of the most disasters wifi that you can get. Call services are no where to be found when you need help. Canceling n account takes forever and then the router does not evan get picked up but they want a nother months payment where it was canceled a month ago and now i cant pay my private rain router because they want to be paid for both accounts. This is literally the sh@test wifi provider that you can get with no service aswell. I have proof on email that I paid on the 25th of August. Here is your mail that you send me on the 27th of August after I cancelled.
we're here to help
Hi Dynamic Dryers,
As per our telephonic conversation, we will be processing the cancellation of your rainOne subscription, and it will be effective on the last day of the month/end of your bill cycle. Please expect communication from our logistics department to arrange for the collection of the router shortly after the cancellation date.
You can also drop off the router at one of our rain shops. Should you wish to drop off the router yourself, please let us know so that we can locate the nearest rain shop to you.
If you need further assistance, please do contact us on ***.
Cheers
rain South Africa
rain is one of the most disasters wifi that you can get. Call services are no where to be found when you need help. Canceling n account takes forever and then the router does not evan get picked up but they want a nother months payment where it was canceled a month ago and now i cant pay my private rain router because they want to be paid for both accounts. This is literally the sh@test wifi provider that you can get with no service aswell. I have proof on email that I paid on the 25th of August. Here is your mail that you send me on the 27th of August after I cancelled.
we're here to help
Hi Dynamic Dryers,
As per our telephonic conversation, we will be processing the cancellation of your rainOne subscription, and it will be effective on the last day of the month/end of your bill cycle. Please expect communication from our logistics department to arrange for the collection of the router shortly after the cancellation date.
You can also drop off the router at one of our rain shops. Should you wish to drop off the router yourself, please let us know so that we can locate the nearest rain shop to you.
If you need further assistance, please do contact us on ***.
Cheers
rain South Africa