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JM
Johan M

1 reviews | Active since Apr 2025

26 Jul 2025, 14:04

Worst service department ever

So it's been 4 days since my last review of rain, the network came back for a little bit and yesterday it disappeared AGAIN. Did what they said the previous time and gave it a while to reboot and check again. So it's been almost 24hours and the network doesn't even give me 1mbs... they keep doing a reboot or a quick fix instead of actually solving the problem and giving their clients what they pay for. I will now start telling the people around me who also use Rain network to rather go other to another provider since Rain does not care about service delivery. The worst service I've ever received from a company.

0
Replies (7)
Rain
Rain's reply26 Jul 2025, 14:23
Official
Hi Johan

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
JM
Johan M's update26 Jul 2025, 21:47
Reviewer Update
LIKE I SAID, I HAVE DONE ALL THE THINGS YOU NORMALLY SAY. I HAVE RESTARTED MY ROUTER MULTIPLE TIMES AND IT DOES NOT DO ANYTHING, I'VE MOVED IT ALL OVER AND TESTED IT. FIX YOUR NETWORK PLEASE. THE PROBLEM IS NOT MY DEVICE, THE PROBLEM IS ON YOUR SIDE. WHICH PART OF THAT DO YOU NOT UNDERSTAND???
JM
Johan M's update27 Jul 2025, 06:46
Reviewer Update
Network still down. The absolute worst network service. Would not recommend to anyone. Rather go to another service provider. Rain does not even attempt to fix their network problems, they just keep telling you to restart or move your router because they're incapable of rectifying the problem.
JM
Johan M's update27 Jul 2025, 19:41
Reviewer Update
Getting no help/assistance from Rain customer service. Will be reporting them to the ombudsman as this is seriously absurd, they have NO pride in their work/service.
JM
Johan M's update28 Jul 2025, 12:00
Reviewer Update
Still no reply from this company. Really don't understand how they conduct business if they ignore their clients with problems and only reply to the people happy with their services. Absolutely pathetic.
JM
Johan M's update28 Jul 2025, 18:48
Reviewer Update
I'm in 15th street. Port Edward. Kwazulu Natal. I've tried everything and the router does not even supply a good enough connection to open my browser to read the messages on Hello Peter just to give you an idea of exactly how poor the connection is.
JM
Johan M's update29 Jul 2025, 11:03
Reviewer Update
Can you give me an indication of when the network will be restored? I have work to do and everyday I'm offline, I'm losing money. Also how will you compensate me for the down time as I will not be paying for a service i did not receive.