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KL
Ken L

1 reviews | Active since Jan 2012

01 Aug 2024, 19:05

Worst service delivery ever in the history of mankind

Refuse to call you back to tend to your problems. They just refuse. I dare them to call me....THEY DO NOT TEND TO YOUR REQUESTS. THEY DO NOT CALL YOU. THEY DO NOT RESOLVE ANYTHING. IT'S SHOCKING. I'M LEAVING. THATS THE ONLY SOLITUON FOR ME NOW

0
Replies (8)
Rain
Rain's reply01 Aug 2024, 19:37
Official
Hi Ken Lester,
 
We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this ASAP.
 
Thank you, 
 rain.
Rain
Rain's reply01 Aug 2024, 21:22
Official
Hello Ken Lester,

Thank you for taking our call, we will giving you a call at your preferred time.

Regards,
rain
KL
Ken L's update03 Aug 2024, 09:01
Reviewer Update
What call?
KL
Ken L's update03 Aug 2024, 10:01
Reviewer Update
Thank you. I however want to urge you to speak to your colleagues about their inability to call customers back when requested to do so on your Rain App
KL
Ken L's update05 Aug 2024, 19:51
Reviewer Update
It's even worse now
KL
Ken L's update05 Aug 2024, 19:53
Reviewer Update
1.7mbps....
That's in the ..'time to cancel my contract' range. Don't you think?
KL
Ken L's update05 Aug 2024, 21:01
Reviewer Update
I have never in my lifetime experienced the pathetic service I get from Rain. Nowhere. I'm so sorry I didn't bother to read their reviews. 22000 plus bad reviews of one star. If I bothered to check I would never have gone to Rain. Beware! Do your homework. Avoid these people
KL
Ken L's update06 Aug 2024, 07:52
Reviewer Update
Going to 4G made it worse. You are shaping/throttlin my speed in peak periods. Between about 17h00 and 20h00 I might as well read a book. You should warn your customers before you sell them an inferior product. I will be leaving Rain as soon as I find an alternative. Which won't be difficult...very obviously.

You also still haven't call me from the technical depth

Bon voyage