worst *********** service

damn I have been waiting for the past 2 days trying to get through to the retention department. they always say they have escalated the query while no one is calling me back. requested to speak to the leader (superior in charge) no one want to do that. This agent that keeps on changing his voice when I called laughed at my frustrations, he will put me on mute, and I will talk alone that time. this Indian guy is very *********** Frank, Cane yooo he kept on changing his name. Rain is the worst service provider