WORST SERVICE CANNOIT EVEN REPLACE BROKEN ROUTER OVER 14 DAYS NOW WITHOUT INTERNET.

I HAVE REPORTED MY BROKEN AND FAULTY ROUTER FOR 6 ,MONTHS NOW.LAST WEEK I WAS ASSURED BY TASNEEM BAKER THAT I WILL GET MY NEW ROUTER.IT IT IS OVER 14 DAYS THAT MY ROUTER HAS STOPPED WORKING AND I AM STILL WAITING.WORST SERVICE PROVIDER EVER.