TM
Thulisile M
1 reviews | Active since Apr 2022
03 May 2022, 13:41
Worst service
Worst ervicd provider ,so last month I call Rain and ended up on this platform and a guy called Philip gave me a call the following day and I explained to him what's happening and he said he will give me a call back even today I'm still waiting for that call a whole month later. Now on the first of May they tried to debit again on my account but I don't understand why because I'm not using the sim card I don't understand if they can't see on their system or what because I can't be paying for something I'm not using and worse part I canceled the contract last month after they debited all the money in the acc
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
03 May 2022, 13:42Hi Thulisile
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply03 May 2022, 13:42
Official
Hi Thulisile
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
TM
Thulisile M's updateReviewer Update
04 May 2022, 04:08That's a lie , I'm still waiting for a call from Philip about last month query so must I wait again for another month the problem is that it is my money that is being debited and I'm not getting any refund and worse for something that I'm not using that's unacceptable truly and what makes this whole situation worse is that when I call the call center no one answers which makes your service terribly worse
TM
Thulisile M's update04 May 2022, 04:08
Reviewer Update
That's a lie , I'm still waiting for a call from Philip about last month query so must I wait again for another month the problem is that it is my money that is being debited and I'm not getting any refund and worse for something that I'm not using that's unacceptable truly and what makes this whole situation worse is that when I call the call center no one answers which makes your service terribly worse
TM
Thulisile M's updateReviewer Update
04 May 2022, 04:12But if this is how you want your customers to communicate with then that's fine will do ,I must now go to hellopeter to get your attention for my money, it is as if you're doing us a favour or you're giving us the service for free
TM
Thulisile M's update04 May 2022, 04:12
Reviewer Update
But if this is how you want your customers to communicate with then that's fine will do ,I must now go to hellopeter to get your attention for my money, it is as if you're doing us a favour or you're giving us the service for free
TM
Thulisile M's updateReviewer Update
04 May 2022, 04:15This month I'm not going to let this issue slide I will get to the bottom of this even if it takes me to come to your Bryanston office's I will trust me and I won't leave those office's without getting my money back ,I will show you a movie trust me ,you are taking people for granted as if this is a freebie
TM
Thulisile M's update04 May 2022, 04:15
Reviewer Update
This month I'm not going to let this issue slide I will get to the bottom of this even if it takes me to come to your Bryanston office's I will trust me and I won't leave those office's without getting my money back ,I will show you a movie trust me ,you are taking people for granted as if this is a freebie