Worst service and worst signal ever. Do not consider.

Dear Rain,

Before even stating my problem, going through these bad review you can clearly see that they don’t care about their customers as they copy and paste the same message for each complaint. Really?

I am writing to express my deep dissatisfaction with the quality of service I have been receiving from your company. The WiFi signal at my location has been consistently poor, resulting in constant interruptions, slow speeds, and unreliable connectivity. Furthermore, despite multiple attempts to reach your team through your “request a call” feature, I have not received any response or assistance. This level of service is completely unacceptable.

As a paying customer, I expect timely and effective support, especially when using the channels provided by your company. The lack of communication and failure to address the ongoing issues reflect poorly on your service. I have been patient, but my patience is now exhausted.

Working from home and even streaming has been a nightmare!

I am requesting that the following be resolved immediately:

1. Improve the WiFi signal quality at my location. 2. Provide a direct response from your team regarding these issues, including a timeline for resolution. 3. Ensure your “request a call” service is functioning as promised.

If these issues are not resolved within 48 hours, I will have no choice but to terminate my contract and switch to a more reliable service provider.

I trust you will treat this matter with the urgency it requires. Sincerely,

Thabiso