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Tebogo S

1 reviews | Active since Dec 2017

06 Oct 2024, 07:03

Worst service and incompetence

I've had another horrible service from rain which again they went into my account and double debited me again. I sent them an email and a lady called me to say she has received my complaint and the 3 months bank statement, she'll send the statement to the accounts department and get back to me, 7 days later still no feedback. I've on this with rain for 3 months now it's, really getting out of hand,

0
Replies (6)
Rain
Rain's reply06 Oct 2024, 07:40
Official
Hi Tebogo,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into your billing, and we'll be in contact soon.

Regards,
rain.
TS
Tebogo S's update11 Oct 2024, 12:47
Reviewer Update
Good day,

***
TS
Tebogo S's update11 Oct 2024, 14:18
Reviewer Update
It's been 2 weeks already since some lady said the same thing and I have not received anything, worse after confirming that she received my 3 months bank statement which reflects the same months. You keep on saying I did not pay
TS
Tebogo S's update11 Oct 2024, 16:43
Reviewer Update
Why does, it have, to take, time while I have provided with proof and worse, I have, been, doing this for the last 3 months yet, you still double debit my account, can you please stop debit my account and I will make an eft payment going forward coz I can't be fighting with you for the same thing over and over again, PLEASE REFUND ME, I could use, that money for something else
TS
Tebogo S's update14 Oct 2024, 14:36
Reviewer Update
There is no such thing how can, I make a, payment to an account that has not been working for over a year, and I gave you permission to debit my account for this account not the Tebogo Selepes account. Please dnt come with your nonsenses, it means you are commiting *****. Please give my money or I'm taking you to the ombudsman
TS
Tebogo S's update14 Oct 2024, 14:41
Reviewer Update
The last two months you acknowledged of making a mistake, now you are telling me this???? Where did you get permission to debit the my account for that account and why did you switch off the precious Selepes account when you did not receive payment and only after I sent you the proof of payment you switched on the network again, guy's do not try me. Give me my money, you are ******, can someone call me NOW