WORST SERVICE AND FEEDBACK

WORST SERVICE AND FEEDBACK

This must probably the company that provides the worst service to a client. I signed up for a new contract on 24 Jan 2020 and received the 5G router on 27 Jan 2020. On 30 Jan 2020, I contacted Rain to cancel the contract as the download speeds advertised, is not even close to the actual speed. It ranges from 2mbps to 226mbps.

When I asked for the address to return the router, they said that their courier company will pick up the router from my house and as soon as they received the router back, will process the refund of the R 1000.00. Well here is the brilliant part, I’ve chatted with them online, send e-mails and 11 days later, the router is still not picked up, my contract is not cancelled and my R 1000.00 not refunded. If they take 11 days to process a pick-up of a router, imagine how long they will take to process a refund.

Rather use any of the other service providers, as nobody can beat this pathetic service and empty promises.

See reference numbers 845674 and 864492.