Worst service

I’ve been disconnected for over a week because according to the company, I haven’t paid my monthly payments. I’m working from home and have been so inconvenienced by Rain. After been disconnected, I submitted some bank statements as proof of payment but my issue has still not been resolved. I’ve spoken to a number of consultants and each of them has promised that my matter has been escalated to either the billing department or a supervisor. Initially I was told that the TAT for the billing department to get in contact with me would be 48 hours. This was over a week ago and no one from the billing department has contacted me to resolve the matter. I’ve just been given the run around from every consultant that I’ve spoken to after one of them promised to call me back on Friday but never did. Another consultant informed me that they would make sure that I’m connected until such time that my query is resolved. I’m still waiting a week later as nothing has been done. I’m extremely disappointed with the kind of service that I’ve been given as I did not expect this from Rain. I am still disconnected.