Worst service

I am writing to formally lodge a complaint regarding the unacceptable quality of service I have been receiving from Rain despite paying my monthly subscription fee of approximately R650 for a service advertised and sold as a 30 Mbps connection. For an extended period, I have experienced severe performance issues on your network. In reality, I am struggling to achieve download speeds of even 1.5 Mbps, while upload speeds are often substantially worse. The service has become so unreliable that basic activities such as streaming video, downloading files, participating in online meetings, and general internet usage are frequently impossible. What is particularly frustrating is that every time I contact your support department, I am subjected to the same repetitive troubleshooting process. I am repeatedly instructed to reset the router, unplug and reconnect equipment, or perform basic checks that have already been completed numerous times. These actions have not resolved the problem, and it appears that little to no effort is being made to investigate the underlying network issues affecting my service. Furthermore, your records management appears to be inadequate. I have previously supp**** Rain with the precise GPS pin location of my property to assist with troubleshooting and tower identification. Despite providing this information, your representatives still seem unable to correctly identify the tower servicing my location or provide any meaningful feedback regarding network coverage, congestion, or faults affecting my area. As a paying customer, I find it unacceptable that I am being billed in full every month for a service that consistently fails to deliver anything close to the advertised performance. I am paying for a 30 Mbps service and receiving a fraction of that speed. This situation has persisted for far too long without any satisfactory resolution. I therefore request the following: A full technical investigation into the service being provided at my location. Written feedback identifying the cause of the poor performance. A clear action plan and timeline for resolving the issue. Consideration of a billing adjustment, credit, or refund for the prolonged period during which the service has failed to meet reasonable performance expectations. Escalation of this complaint to a senior technical and customer service manager. Should this matter remain unresolved, I will have no option but to escalate my complaint to the relevant consumer protection and telecommunications regulatory authorities, as I do not believe I should be expected to continue paying for a service that consistently fails to perform as contracted. I expect a substantive response within 7 business days of receipt of this complaint.