WORST SERVICE/ *******

Dear Rain Support Team,

I am extremely dissatisfied with the service I have received. Despite funds being deducted from my account, I am still being marked as in arrears. I contacted your call center, and not only was it unclear which country I was connected to, but I was also told I needed to send proof of payment—something I did while still on the call with your agent.

To make matters worse, I was then informed that it would take some time before the email is received and processed. This is unacceptable. Why is there such a delay in acknowledging emails sent in real time? How long must I continue to wait before my query is properly addressed and resolved?

I expect urgent feedback and resolution on this matter. Please escalate this query and ensure it is prioritized.

Sincerely,