OR
Oratile R

1 reviews | Active since Jan 2024

04 Dec 2024, 15:00

Worst service

Been Using Rain for sometime now and Since Sunday I have been struggling with internet access.it connect to the wifi but it does not have internet , I have been calling for some time and they told me it’s a problem with a signal from my router to the wifi towers according to the agents,However no one has came with the solution to fix my issue and they been promising to call me since They told me they gonna escalate the matter for how long I don’t know..its very disappointing considering how pricey they’re services are and On top of that I still have to buy Data whilst I paid R580 for wifi. an being someone who sells things online in need internet access constantly.am even thinking of changing from rain to something better.

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Replies (2)
Rain
Rain's reply04 Dec 2024, 15:41
Official
Hey Oratile,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your network query and we will be in touch to assist further.

Regards,
rain.
OR
Oratile R's update04 Dec 2024, 19:41
Reviewer Update
Reason I did is because I wanted to see whether the fault was with 5G Sim or The Router…and please note that I do get internet connection for 5mins Maximum and after that I lose internet connection…I tried doing the wifi speed test or placing the different parts of the house however am not winning and still get the 5mins connection after that I lose internet access