Worst RAIN experience

hree days ago, my 101 router experienced a sudden and significant drop in speed. Despite the router indicating a strong signal, I am unable to stream YouTube, and speed tests consistently show download and upload speeds below 1 Mbps. I am currently subscribed to the 30Mbps 5G plan.

I contacted customer support twice and was informed that the **BAY-HOUSE-RAIN-KZN** towers were offline, which caused my router to connect to a distant tower. I requested to be connected to the nearest available 5G tower, but instead, I was advised to perform standard troubleshooting steps, including restarting, resetting, repositioning the router, and undergoing a firmware update—all of which yielded no improvement.

Additionally, my router intermittently falls back to 4G, further degrading performance. Despite being assured that my issue was marked as "high priority" and escalated to the IT department, I have yet to receive any follow-up communication. I would appreciate urgent assistance in resolving this matter, as my connectivity remains severely impacted. STILL WAITING.........