Worst rain experience

Rain was the worst ever experience i have. We are now offline for more than a week now. I asked a friend to help because rain said we must reset our router and re setup. We did that. still nothing. I then asked my friend to phone rain and then just asked them regarding the issue. He phoned rain, while dialing into my computer remotely through cellphone hotspot. Spoke to the rain people rain asked him some questions for about 2 min and then said sorry we have to speak to the account holder. So he said to them he is not with account holder and he asked them to just phone the account holder because he has all the detail. They rep**** sorry sir we cant do that it is already 8 we are closing now, but i can phone back in the morning and then we can do the 3 way call. So now for more than one week and then this. Looks like rain does business but does not want to deal with customer satisfaction or any customer services.

As per my friend " tell rain that i have been in the ISP game for more than 10 years now, and never have i ever experience such bad service".

If you do want to sort this issue out please contact me by replying to this message then i can give you my account details. This is very unprofessional service.