LD
Lara D

1 reviews | Active since Apr 2022

11 Apr 2022, 18:53

Worst provider ever

This is THE WORST service provider i have EVER encountered . My router broke after two months of use 5 weeks ago and they have not come to fix it. They’re support team doesn’t not answer the phone and when they do it’s pointless, they don’t help at all. Thank you rain for wasting so much of my money and costing me 5 weeks of wifi. Absolutely terrible

0
Replies (5)
Rain
Rain's reply11 Apr 2022, 18:56
Official
Hi Lara 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
LD
Lara D's update11 Apr 2022, 19:20
Reviewer Update
How will you be getting on this ASAP? I’ve been phoning your support team for 2 hours, please phone me at ***
LD
Lara D's update11 Apr 2022, 21:21
Reviewer Update
Please get back to me as soon as possible, i haven’t had wifi in5 weeks and have spoken to your support team everyday. Why won’t they help??
I’m cancelling my subscription this week if it isn’t resolved
And will be leaving more reviews
LD
Lara D's update12 Apr 2022, 11:32
Reviewer Update
Thank you very much! Tomorrow after 13 is perfect
LD
Lara D's update13 Apr 2022, 08:43
Reviewer Update
Hello,
I’m just confirming the tech support coming after 1?